Guarantees Specific To Hosting
- Price Freeze
Guarantee
ItsYourNet guarantees for as long as you are a continuous client, in good financial standing, and you keep renewing your contract for Web hosting service, we guarantee that you will be locked into paying today's Web hosting prices forever. This guarantee applies to all ItsYourNet shared Web hosting accounts including available Affiliate Program packages.
- 15 Day Money Back
Guarantee
At ItsYourNet customer satisfaction is our main priority! Each of ItsYourNet's services carries a fifteen (15) day money back guarantee (except "Setup Fees", "Special Offers", "Deals" or "Extras/Ad-ons"). If you are not completely satisfied with our services within the first fifteen (15) days of usage you will be given a full refund of the monthly fees excluding setup fees, add-ons, overages, or ItsYourNet's domain name registration. Setup fee will be retroactively charged if waived or discounted in the original charge. Setup fees are only refundable at ItsYourNet's sole discretion. In order for you to receive a refund you must log into your account and activate a support ticket and fill out all applicable forms within the first fifteen (15) days following activation. No refund is available after the fifteenth (15th) day. All cancellations must be received through our Web site as per the deadlines indicated. Phone requests will not constitute acceptance of any cancellation, only written requests via our Web site form can be accepted so the IP Address of the person submitting the cancellation can be logged for your own security.
- Dedicated Server Infrastructure
Guarantee
We guarantee that critical systems, including power and HVAC (72 degrees +/-3), will be available 99.9% of the time in a given month (excluding scheduled maintenance). Should downtime equal to 0.1% be exceeded, ItsYourNet will credit the customer's accounts as outlined below in the "credits" section. Critical systems should be considered to include functioning of all power and HVAC infrastructure including UPS equipment and cabling. Power supplies of individual servers are not included (they are part of our Server Hardware Guarantee). Critical systems downtime should be considered to exist when a customer's server is shut down due to power or heat problems and a support ticket has been opened for the incident in the ticket tracking system. Critical System downtime is measured from the time the ticket is opened regarding server downtime to the time the problem is resolved and the server comes back on line.
Minutes of continuous downtime Credit 60 5% 5+ 60 minute intervals 20%
Dedicated Server
Warranty
ItsYourNet stands behind every dedicated server we lease. Inventory is kept on hand for every machine built including completely built "hot-swap" machines in case of a complete system failure.
As new software and features come available, your dedicated server will be upgraded for free to offer you the latest, most reliable configuration in the industry.
Should any of the following system components break at any time, they will be replaced free of charge during your dedicated server lease:
ItsYourNet stands behind every dedicated server we lease. Inventory is kept on hand for every machine built including completely built "hot-swap" machines in case of a complete system failure.
As new software and features come available, your dedicated server will be upgraded for free to offer you the latest, most reliable configuration in the industry.
Should any of the following system components break at any time, they will be replaced free of charge during your dedicated server lease:
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